Frequently Asked Questions:

1. What is the sleeptech resupply program?
Your sleeptech resupply program helps you stay on track with CPAP therapy. We’ll send reminders about masks, tubing, and filters and anything  else you need 14 days before you’re eligible.

2. How does the program work?
You’ll receive reminders via email and text two weeks ahead of your eligibility date. It comes with a secure link so you can conveniently place your order using any device. Once you confirm your order, we will process it accordingly. It gives us time to review your account, request additional documents from your doctor (if needed), verify insurance, etc. to make sure you get your supplies on time.

3. How soon will you ship my order after placing it?
Orders are shipped on the eligibility date. For Medicare patient, we can ship orders 10 days prior to your eligibility date if all the requirements are met.

4. How often will I receive supplies?
Supplies are eligible based on recommended replacement schedules:
Every 3 months: Mask frame, cushions, tubing, and disposable filters.
Every 6 months: Headgear/straps, water tank, non-disposable filters, and chinstrap.

5. Do I need to call to place an order?
Not necessarily. The resupply program lets you confirm and place your order through a secure link from the email/text message you will receive from us. If you don’t place an order in 2 weeks’ time, we’ll follow up with you. If you don’t receive a reminder text or email, please feel free to contact us.

6. Is there any cost?
Costs depend on your insurance coverage. Co-pays, coinsurance, or deductibles may apply. At most part, no upfront payment is required, as we will process the claims first, and any remaining balance will be billed to you.

7. I haven’t settled my last bill; will it affect my current order?
Yes. Any unsettled balance on your account may delay your current order. To avoid delays, it’s best to settle your bill online or over the phone by calling: 503-496-5239

8. Can I place an order for selected supplies only?
Absolutely! Keep the toggle to “accept” per line item and toggle to “decline” for any items you don’t need. Accepting some items is considered a partial order, while accepting all items is a complete order. If you decline the entire order, we’ll follow up again after 3 months, or you may call us anytime at 503-496-5239 to place an order. 

9. Can I update my insurance/shipping address?
Yes. You’ll be asked to confirm or update your insurance and shipping address each time you place an order through the secured link.

10. I prefer automatic shipments. How do I sign up?
Please contact our resupply team at 503-496-5239 or email resupply@sleeptechnologies.com to set up automatic shipments.