We don’t sell products through this website. This policy covers equipment and supplies you receive from a sleeptech branch or by delivery.
Returns
Eligible items can be exchanged or refunded within 30 days with your receipt, if they are in new condition and in the original packaging. Undergarments, oxygen, disposable supplies and custom-made equipment can’t be returned unless they are defective. Refunds are at management’s discretion.
We always accept the return of an item that is substandard (less than full quality) or unsuitable (not right for you when it was fitted and rented or sold), whatever its condition.
Warranty and service
We honor all manufacturer and applicable warranties on the equipment we sell or rent. We tell Medicare patients what is covered under warranty, and warranty repairs or replacements are free. You get the owner’s manual when one is available. Out-of-warranty repairs on purchased equipment are charged at standard parts and labor rates.
We maintain, repair or replace rented equipment at no charge.
To start a return, exchange or repair, call 503-496-5239 or email info@sleeptechnologies.com.
Also in the sleeptech Welcome Guide. Ask any staff member for a printed copy, or call 503-496-5239.